REVAIO
Terms and Conditions of Service
Last updated: June 2026
revaio.co.uk
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1. INTRODUCTION
These Terms and Conditions ("Agreement") govern all services provided by Revaio ("we", "us", "our"), a trading name of Jamie Booth, a sole trader registered in the United Kingdom. By engaging our services, signing an onboarding agreement, or accessing our website at revaio.co.uk, you ("Client", "you") agree to be bound by this Agreement.
If you do not agree to these terms, do not engage our services.
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2. SERVICES
2.1 What We Provide
Revaio provides done-for-you AI Agent deployment services, including but not limited to:
- Database Reactivation (DBR) campaigns using AI conversational agents
- Deployment of AI agents via SMS, WhatsApp, email, and other approved channels
- CRM integration, automation build, and workflow configuration
- Ongoing agent management, monitoring, and optimisation
- Performance reporting and campaign analytics
2.2 Agent Lease Model
AI Agents deployed by Revaio are leased, not sold. All intellectual property, workflows, prompt architecture, and automation infrastructure built by Revaio remains the property of Revaio unless explicitly agreed otherwise in writing.
Upon termination of services, Revaio reserves the right to deactivate all deployed agents and remove associated automation infrastructure.
2.3 Scope of Work
The specific services, deliverables, timelines, and commercial terms for each engagement will be set out in a separate Order Form or Statement of Work ("SOW"). In the event of conflict between this Agreement and an SOW, the SOW shall take precedence.
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3. CLIENT OBLIGATIONS
To enable effective delivery of services, the Client agrees to:
- Provide accurate, complete, and lawfully obtained contact data for use in campaigns
- Confirm that all contacts in provided databases have given appropriate consent to be contacted under UK GDPR and PECR
- Grant Revaio access to required platforms (CRM, WhatsApp Business API, messaging platforms, etc.) in a timely manner
- Designate a named point of contact to respond to operational queries within 2 business days
- Review and approve all campaign messaging, scripts, and agent configurations before deployment
- Not interfere with, modify, or attempt to replicate Revaio's deployed automation systems without prior written consent
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4. DATA PROTECTION AND GDPR COMPLIANCE
4.1 Responsibilities
The Client acts as the Data Controller in respect of all personal data provided to Revaio for use in campaigns. Revaio acts as a Data Processor on the Client's behalf.
The Client is solely responsible for:
- Ensuring all contact data has been lawfully obtained and appropriate consent or legitimate interest has been established
- Complying with all obligations under the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR)
- Honouring opt-out and unsubscribe requests in a timely manner
4.2 Revaio's Data Handling
Revaio will:
- Only process personal data in accordance with documented Client instructions
- Implement appropriate technical and organisational security measures
- Not sell, share, or use Client data for any purpose outside the agreed scope of services
- Delete or return all personal data upon termination of the engagement, unless retention is required by law
4.3 Indemnity
The Client agrees to indemnify and hold Revaio harmless against any claims, penalties, fines, or legal costs arising from the Client's failure to comply with applicable data protection legislation.
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5. COMMERCIAL TERMS AND PAYMENT
5.1 Fees
Fees, payment schedules, and any performance-based arrangements will be set out in the relevant SOW or Order Form. Unless otherwise agreed, all fees are:
- Invoiced in pounds sterling (GBP)
- Due within 14 days of the invoice date
- Exclusive of VAT where applicable
5.2 Performance-Based Arrangements
Where an engagement is structured on a performance or profit-share basis, the specific metrics, measurement methodology, reporting cadence, and payment triggers will be defined in the SOW. Performance calculations will be based on data agreed at the outset and cannot be unilaterally amended by the Client.
5.3 Late Payment
Revaio reserves the right to charge statutory interest on overdue invoices in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, at 8% above the Bank of England base rate. Revaio may also suspend services without liability where invoices remain unpaid beyond 30 days.
5.4 Free Trial Engagements
Where a free trial is offered, the Client acknowledges that:
- The trial is subject to all other terms in this Agreement
- Revaio may withdraw a trial offer at any time prior to deployment
- Transitioning from trial to paid engagement requires a signed SOW
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6. RESULTS AND WARRANTIES
Revaio will use reasonable skill and care in delivering services and will work diligently to achieve agreed outcomes. However:
- Revaio does not guarantee specific revenue figures, booking numbers, or conversion rates unless explicitly stated in a signed SOW with defined success metrics
- Campaign results are influenced by factors outside Revaio's control, including the quality of the Client's lead database, the nature of the Client's offer, market conditions, and platform deliverability
- No warranty is given that all communications will be delivered or that all contacts will respond
Where targets are agreed in writing, Revaio will proactively communicate if performance is tracking below target and propose remediation steps.
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7. INTELLECTUAL PROPERTY
All IP created by Revaio in the course of delivering services — including AI agent architecture, prompt frameworks, automation workflows, scripts, and campaign structures — remains the exclusive property of Revaio.
The Client is granted a non-exclusive, non-transferable licence to use deployed agents during the active term of the engagement only.
Client-owned assets (brand materials, logos, database content) remain the property of the Client. The Client grants Revaio a limited licence to use such materials solely for the purpose of delivering the agreed services.
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8. CONFIDENTIALITY
Both parties agree to keep confidential all non-public information received from the other party in connection with this Agreement, including but not limited to business strategies, pricing, client data, and technical methodologies.
This obligation survives termination of the engagement for a period of 2 years.
Revaio may reference the Client as a case study or use anonymised campaign results for marketing purposes unless the Client objects in writing within 14 days of campaign completion.
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9. TERM AND TERMINATION
9.1 Commencement
This Agreement begins on the date the Client signs an SOW or Order Form, or on first receipt of payment, whichever is earlier.
9.2 Termination for Convenience
Either party may terminate an ongoing engagement by providing 30 days' written notice, unless a minimum term is specified in the SOW. Fees for work completed or in progress during the notice period remain payable.
9.3 Immediate Termination
Revaio may terminate this Agreement with immediate effect and without liability if:
- The Client breaches data protection obligations
- The Client uses Revaio's services for unlawful, misleading, or abusive communications
- The Client fails to pay undisputed invoices within 30 days of the due date
- The Client provides false, incomplete, or illegally obtained data
9.4 Effect of Termination
On termination, all licences granted under this Agreement cease. Revaio will deactivate deployed agents and, on request, return or destroy Client data within 30 days.
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10. LIMITATION OF LIABILITY
To the maximum extent permitted by law:
- Revaio's total liability to the Client under or in connection with this Agreement shall not exceed the total fees paid by the Client to Revaio in the 3 months preceding the event giving rise to the claim
- Revaio shall not be liable for any indirect, consequential, special, or punitive loss, including loss of profit, loss of revenue, loss of data, or loss of business opportunity
- Revaio shall not be liable for losses arising from platform outages, changes to third-party APIs, messaging platform restrictions, or regulatory changes outside Revaio's control
Nothing in this Agreement limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.
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11. ACCEPTABLE USE
The Client must not use Revaio's services to:
- Send unsolicited communications to contacts who have not consented or where there is no legitimate interest
- Distribute spam, phishing content, or misleading commercial messages
- Engage in harassment, discrimination, or any form of abusive outreach
- Violate any applicable law, regulation, or platform terms of service (including Meta, WhatsApp Business, and telecommunications regulations)
Revaio reserves the right to suspend or terminate services immediately if this clause is breached, without prejudice to any other remedies available.
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12. THIRD-PARTY PLATFORMS AND SUPPLIERS
Revaio's services may depend on or integrate with third-party platforms including GHL (GoHighLevel), WhatsApp Business API, Meta, and others. Revaio does not accept liability for:
- Downtime, policy changes, or feature restrictions imposed by third-party platforms
- Costs incurred by the Client in accessing or maintaining third-party platform accounts
- Actions taken by platform providers that affect campaign deliverability or performance
The Client is responsible for maintaining valid accounts and complying with the terms of any third-party platforms used in the delivery of services.
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13. DISPUTE RESOLUTION
In the event of a dispute, both parties agree to attempt to resolve the matter in good faith through direct negotiation before pursuing formal legal proceedings.
If the dispute cannot be resolved within 30 days of written notice, either party may refer the matter to a mutually agreed mediator. The costs of mediation shall be shared equally unless otherwise agreed.
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14. GOVERNING LAW AND JURISDICTION
This Agreement is governed by the laws of England and Wales. Any disputes that cannot be resolved through negotiation or mediation shall be subject to the exclusive jurisdiction of the courts of England and Wales.
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15. GENERAL PROVISIONS
15.1 Entire Agreement
This Agreement, together with any SOW or Order Form, constitutes the entire agreement between the parties and supersedes all prior discussions, proposals, and representations.
15.2 Amendments
Revaio may update these Terms and Conditions from time to time. Material changes will be communicated to active Clients in writing with at least 14 days' notice. Continued use of services after the effective date constitutes acceptance.
15.3 Severability
If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
15.4 No Waiver
Failure by either party to enforce any provision of this Agreement shall not constitute a waiver of the right to enforce that provision in future.
15.5 Force Majeure
Neither party shall be liable for delays or failures in performance resulting from circumstances outside their reasonable control, including but not limited to natural disasters, government action, platform failures, or telecommunications outages.
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16. CONTACT
For any queries regarding these Terms and Conditions, please contact:
Revaio
Trading name of Jamie Booth (Sole Trader)
Norfolk, United Kingdom
Website: revaio.co.uk
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